Total IT Support
Without dedicated IT support staff, it can be hard to keep a grip on your valuable IT systems. If you can't keep on top of your regular maintenace tasks you will hit bigger problems down the line.
So why not hand off your IT systems to someone you can trust?
Outsourced IT support from New Forest Systems
- Unlimited remote support.
Contact us about a problem and we will log in to your systems remotely and fix the problem. We manage to fix 85% of issues using this method. Any other issues are fixed on site.
- Pro-active system monitoring.As part of the 'Total IT Support' package you will benefit from our 'Pro-Active Monitoring' service. Our servers monitor critical services and devices within your systems and automatically flag up any issues to us immediately.
- User administration.
We will take care of all user and password administration. This comprises adding or removing users, changing permission levels and resetting passwords.
- Server administration.
We check the integrity of your server storage and backups, as well as monitoring your system logs, server temperatures, power supply voltages and fan speeds.
- Daily health checks.
Our systems monitor for potential disk failures, bad processes, and CPU & memory performance.
- Weekly maintenance.
We carry out strategic maintenance tasks weekly, such as defragmentation of disks and software updates to keep the machines performing correctly.
- Annual internal clean of machines.
Each year a site visit is carried out solely to clean out the internals of the PCs. This ensures fans are free to run and there is no dust blocking the critical CPU heat-sink. Without this maintenance your machine will run hotter and hotter until it suffers an acute failure which will invariably cost a substantial amount of money to replace.